PRIVACY POLICY

WOWcruise is committed to respecting your privacy and protecting your personal information. This privacy notice sets out:

 

  • When we collect personal information about you

  • What types of personal information we collect

  • Why we collect it

  • How we keep it safe

  • Who we share personal information with

  • Your rights and choices about the personal information that we hold

 

This privacy notice has been updated to reflect GDPR (the General Data Protection Regulation) which came into effect in May 2018.

 

Please read this Privacy Policy carefully as it sets out all respective rights and obligations. Please contact Us if You have any further questions after reading it.​

 

1. WHEN WE COLLECT PERSONAL INFORMATION ABOUT YOU

 

We collect personal information about you whenever you make a booking or otherwise interact with in person or via telephone, our website, email or other contact methods (whether directly with us or through agents acting on our behalf).

 

2. THE TYPES OF PERSONAL DATA WE COLLECT AND WHY WE COLLECT IT

 

Type of personal data

Why we collect it

Personal and contact details

To be able to make and fulfil your booking.
To communicate with you about your booking.

Passport information

To complete required Advance Passenger Information or Electronic Travel Authorisations.
To arrange visas.
To obtain boarding cards.

Information about medical conditions

So that suppliers can provide assistance / provide special arrangements.
To be able to arrange assistance in a medical or other emergency.
So that travel insurers can provide cover.

Ad-hoc information about, for example, interests, special occasions, special requests.

To arrange or provide services tailored to your requirements.

Payment information

To be able to process your payment.

Information about past and current bookings

To arrange or provide services tailored to your requirements.
To communicate in a relevant way.
For purposes of accounting, reporting, analysis and regulatory disclosures.

Correspondence, including complaints

To assist customers in relation to their travel arrangements and to handle complaints.

Call Recordings

Staff Development / Identifying errors and issues.
Evidence of what was said.

 

3. OUR LEGAL BASIS FOR USING YOUR PERSONAL INFORMATION

 

We will only process your personal information where we have a legal basis to do so. Depending on the circumstances, the legal basis will almost always be one or more of the following:

 

  • So that we can make and fulfil your booking or otherwise perform our contract with you

  • Because it is in our legitimate interests to use your personal information to operate and improve our business as a travel agency

  • To comply with a legal obligation

  • To protect the vital interests of you or another person

  • Because you have consented to our using your information for a particular purpose

 

4. HOW DO WE KEEP YOUR PERSONAL INFORMATION SAFE?

 

Protecting the confidentiality and integrity of your personal data is a responsibility that we take seriously at all times. We use appropriate technical and organisational measures to help to keep personal data secure against unauthorised or unlawful processing, and against accidental loss, destruction or damage.

 

5. WHO DO WE SHARE YOUR PERSONAL INFORMATION WITH?

 

  • Within Anytime Travel Group – we share personal information with the other companies in our group where necessary for them to be involved in providing the services you have requested. This privacy notice applies to their processing of personal information as well as to WOWcruise’s.

  • With Hays Travel and the relevant suppliers of your travel arrangements – in order to provide products or services requested by you we share personal data with suppliers of your travel arrangements, including airlines, hotels and insurance providers. In many cases such suppliers will themselves separately be controllers of your personal data. 

  • With payment processing companies – to process your payments.

  • With regulatory authorities – it may be necessary to disclose personal data for immigration, border control, security and anti-terrorism purposes, or any other purposes required by regulatory authorities.


It is often necessary for us to send your personal information outside the European Economic Area to fulfil your travel arrangements. This is because the suppliers providing your travel services are located around the world. Also your personal information may need to be transferred to border control and immigration outside of the EEA. This may involve sending your data to countries where under their local laws you may have fewer legal rights.

 

6. MARKETING COMMUNICATIONS

 

We would like to store and use Your personal data for future marketing purposes. When you book or register with us we will ask if you would like to receive marketing communications. If you have previously agreed to receive marketing communications we may send you relevant offers and news about our products.


You can change your marketing preferences by contacting us in any way or by using the ‘unsubscribe’ link in our marketing emails.


We will respect your choice as to what communications you wish to receive and the methods by which you are sent them.

 

7. DATA RETENTION

 

We will keep your personal data for only as long as it is necessary for the purposes set out in this privacy policy. For example, after travel we will keep the information related to your booking so that we can respond to any correspondence and fulfil our record keeping obligations. After this time, we will securely erase or anonymise personal data.

 

8. YOUR RIGHTS AND CHOICES ABOUT THE PERSONAL INFORMATION THAT WE HOLD

 

  • You can ask us for a copy of the information that we hold about you

  • You can also ask us to correct any information which you don’t think is correct or to delete the information we hold about you

  • To comply with these requests we may need you to confirm your identity by providing documents or additional information

  • You have the right to lodge a complaint about how we have handled your personal information with the Information Commissioner's Office (ICO)

 

9. CONTACT DETAILS

 

Our postal address is WOWcruise, South Gate House, Wood Street, Cardiff, CF10 1EW. Our email address is wow@wowcruise.com.

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Southgate House, Wood Street, Cardiff, CF10 1EW

WOWcruise sells travel services on behalf of Hays Travel Limited and benefits from Hays Travel’s membership of ABTA with membership number P7182 . ABTA and ABTA Members help holidaymakers to get the most from their travel and assist them when things do not go according to plan. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. For further information about ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, contact ABTA, 30 Park Street, London SE1 9EQ. Tel: 020 3117 0599 or www.abta.com

© WOWcruise 2020. WOWcruise is a trading name of Anytime Travel Group Limited, a company registered in England & Wales. Registered office: Southgate House, Wood Street, Cardiff, CF10 1EW. Company no.: 07747789. VAT no.: 276 3030 14. WOWcruise® is a registered trademark no.: UK00003310149. WOWcruise is an Accredited Body Member of Hays Travel Limited, ATOL 5534, ABTA P7182. Hays Travel Limited are registered in England and Wales with company number 1990682 and VAT number 193167195. Registered office: 25 Vine Place, Sunderland, Tyne & Wear SR1 3NA.